Feedback

I want to be anonymous

We respect your right to privacy and understand why you may want to reach out without telling us who you are.

Please note that it may be hard for us to investigate and/or keep you updated because we don't know who you are and won't know how to contact you.

Name *

Phone Number

Email Address

Do you want to be contacted about this feedback? *

YesNo

How should we contact you? *

PhoneEmailPhone or Email

I am a... *

ParticipantAuthorized RepresentativeFamily Member or FriendRLCG Staff MemberService ProviderOther

Other: *

I am making this contact on behalf of a participant

RLCG provides services

Participant NameYou don't have to enter a participant name, but it will make the complaints handling process much slower as we will not know where to begin our investigation.

Relevant dateEnter a date if this feedback is associated with a particular event or time

Feedback Type *

ComplaintComplimentSuggestion

Complaint

We're sorry that you've had a bad experience with us and if you need to complain we aren't offended.

Our management team will be notified shortly and aim to respond to all complaints within 24 hours.

You are entitled to make anonymous complaints, but it will be much harder for us to investigate and fix the issue.

Compliment

We love compliments and share it with team members as soon as possible!

Thankyou so much for reaching out to let us know we are doing a good job. It makes us proud to know we're providing a great service.

If you have time, we invite you to provide feedback on Google and Facebook as well. We would really appreciate your kind words.

Provide Feedback on Google

Provide Feedback on Facebook

Suggestion

Thankyou so much for engaging us a with suggestion.

We are always open to new ideas and happy to keep you in the loop about a suggestion.

Sometimes we love a suggestion but can't implement it because of various reasons so please don't take it personally if something suggested doesn't happen.

My feedback *

May we use your compliment as a testimonial on our website and/or social media? *

YesYes, but change namesNo

The outcome that I would like

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